Privacy Policy

Last Updated: August 13, 2025

PSL Water Guy LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pslwaterguy.com (the “Website”), interact with our services, or contact us regarding our water treatment products and services in Port Saint Lucie, Florida. By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Personal information is data that can be used to identify you, such as:

Contact Information: Name, email address, phone number, mailing address, or other contact details you provide when requesting a quote, scheduling a service, or contacting us through forms or direct communication.
Service Information: Details about your water treatment needs, such as water quality concerns, equipment preferences, or service history.
Payment Information: Credit card details, billing address, or other payment-related information when you purchase products or services (processed securely through third-party payment processors).

b. Non-Personal Information

Non-personal information does not directly identify you and may include:

Website Usage Data: Information about how you interact with our Website, such as IP address, browser type, device information, pages visited, and time spent on the Website, collected via cookies, web beacons, or similar technologies.
Aggregated Data: Statistical or demographic data used for analytics, such as the number of visitors to our Website or general service inquiries.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out forms on our Website, request a quote, schedule a service, make a purchase, or communicate with us via email, phone, or in person.
Automatically: Through cookies and similar technologies when you visit our Website. You can manage cookie preferences through your browser settings.
From Third Parties: From service providers, such as payment processors or analytics providers, who help us operate our business and Website.

3. How We Use Your Information

We use your information to:

Provide and improve our water treatment products and services, including responding to inquiries, scheduling appointments, and fulfilling orders.
Process payments and manage billing.
Communicate with you about your account, services, promotions, or updates (you may opt out of marketing communications).
Analyze Website usage to enhance user experience and optimize our services.
Comply with legal obligations or protect our legal rights.
Prevent fraud and ensure the security of our Website and services.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us with Website hosting, payment processing, analytics, or customer support. These providers are contractually obligated to protect your information.
Legal Requirements: If required by law, such as in response to a subpoena, court order, or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: When you explicitly agree to share your information, such as for a referral program or testimonial.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website, analyze usage, and deliver personalized content. You can control cookies through your browser settings or opt out of non-essential cookies. For more information, please review our Cookie Policy (if applicable, or link to a separate cookie policy if you create one).

6. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

7. Your Choices and Rights

You have the following rights regarding your personal information:

Access and Update: You may request access to or correction of your personal information by contacting us.
Opt-Out: You may opt out of marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.
Cookies: You can disable cookies through your browser settings, though this may affect Website functionality.
Do Not Track: Our Website does not currently respond to “Do Not Track” signals, but you can manage tracking preferences via your browser.

Residents of Florida may have additional rights under the Florida Information Protection Act (FIPA) or other applicable laws. Please contact us to exercise these rights.

8. Third-Party Links

Our Website may contain links to third-party websites, such as payment processors or partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised “Last Updated” date. Please review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PSL Water Guy
Address: 2135 SW Conant Ave Port St Lucie, FL 34953
Email: Josh@pslwaterguy.com
Phone: 772.301.1767
Website: www.pslwaterguy.com

12. Florida-Specific Information

As a Florida-based company, we comply with the Florida Information Protection Act (FIPA) and other applicable state laws. If you are a Florida resident and believe your personal information has been compromised, you may contact us or the appropriate authorities as required by law.

Linda Melfi

PSL Water Guy is a company you will be happy working with. Josh, the owner, is amazing along with all his staff. They are on the ball with your filter replacements and are always on time. If you need salt, you are on an automatic reminder from them and deliver the next day if you wish. I have never worked with a company that is do accommodating and convenient. I HIGHLY recommend this company over and above all others. Having owned my own manufacturing company, I can say with experience that PSL Water Guy is a AAA company to work with.

Kerry Whitman

Work is professional and meticulous and the team is super easy to work with.

Frank Marchesani

We recently had a water system added to our house. Marshall and AJ did the install. They worked very hard in the hot sun to dig the holes needed to secure the system. Once complete, they walked me through how the system works and highlighted the key inforamtion we need to know to insure it is maintained. The system installed is a City 10"x54" mixed bed unit with UV protection for outdoor use, equipped with a Clack Components digital metered valve head and Clack bypass valve. It’s designed to remove both chlorine and chloramines using catalytic carbon and filtration media. I highly recommend Josh and his team. They are very passionate about pure water.

Michelle Coles

I've used PSL Water Guy in my last two houses, and have been very happy! Great customer service! Last night after hours I thought I had a leak so I contacted the company and AJ called me back. He was very nice,took his time with me and helped me diagnose the problem over the phone. He saved me a lot of money because my next phone call was going to be to a plumber. Thank you so much, AJ! I highly recommend this company.

John Paul Stauffer

Great local company! Ask for Aj or Marshall they’re both great!

Valorie Silk

PSL Water guy is a pro! He has installed hundreds of systems in the TC area. Don't be fooled by inexperienced, fly by night, discount companies or big box DIY. Your water is too important to your health.

Camellia

I can’t say enough how wonderful this company is. Their professionalism shows from the phone call to get information to the end of job done perfectly and a very sufficient time. Courteous , Knowledgeable and Reasonable. They are absolutely the best .

Couponlandia Economia e Diversão

Josh fue una persona que nos ayudó mucho, mucha paciencia y explicó todo sobre nuestros sistemas. Somos muchos agradecidos por él.